Returns & Exchanges
At Fenton & Fenton, we want you to love your curated space, which is why we offer a straightforward return process for items that don't quite fit your home. Please ensure items are returned in their original condition within 14 days of delivery for a store credit or exchange.
Initiate Your Request
Contact our customer experience team via email with your order number and reason for return to receive a Return Authorization number.
Secure Packaging
Carefully repack your items in their original protective packaging to ensure they are not damaged during the transit back to our warehouse.
Book Courier Collection
For bulky furniture and fragile decor, we will help you arrange a professional courier collection, the cost of which will be deducted from your credit.
Quality Inspection & Credit
Once our team inspects the returned items and confirms they are in original condition, we will issue your store credit or process your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing